Any order placed before 2pm will be dispatched on a next day service via DPD.

You will receive an email confirming your order and estimated delivery date. Once your parcel is collected from us you will receive an email/sms with your tracking and delivery options.

All prescription orders will be dispatched within 5-7 working days. This includes Blue Light Filter orders.

All orders to the European Union will continue as normal. Any customers buying in Europe are responsible for the local VAT and duties. We are looking into a solution to serve our friends in Europe!

We offer FREE Express international shipping on all orders over £100.

All European orders will arrive within 1 - 3 Business Days.

We understand that from time to time you may wish to return a product to us.
We offer a 30 day returns policy.
The 30 day returns policy applies irrespective of your geographical location.
This policy does not affect any statutory rights you may have such as consumer rights under the Consumer Protection Distance Selling Regulations 2000.

*Please note: Returns are not available on customised glasses - this includes prescription lenses, polarised lenses and blue light lenses*

We offer free 30 day UK returns on some products purchased on the website

Please contact us at hello@taylor-morris.com with your order number, delivery address and contact number to receive a free returns slip.

You are eligible for a refund if your return meets the following criteria: 

(a) we receive the returned product within 30 days following the date of delivery of the product;

(b) the returned product is unused, in its original packaging, with any labels still attached, and otherwise in a condition enabling us to sell the product as new;

(c) For Sun 2020 frames please follow the re packing diagram in 'correct packaging', frames not packed in this way become damaged and therefore not valid returns.

*Free U.K. Returns are not valid on frames purchased in the Outlet. You are responsible for the cost of returning outlet frames.

*Please note: No returns or exchanges are available on our Chelsea Cats Eye or Vivien models

*Free U.K. Returns are not valid for cases or accessories 

*Please note: Returns are not available on customised glasses - this includes prescription lenses, polarised lenses and blue light lenses

Please send all international returns to the following address:

Taylor Morris London

74 Golborne Road,

London, W10 5PS.

You are eligible for a refund if your return meets the following criteria: 

(a) we receive the returned product within 30 days following the date of delivery of the product;

(b) the returned product is unused, in its original unopened packaging, with any labels still attached, and otherwise in a condition enabling us to sell the product as new;

If you wish to return a frame purchased in the outlet please send the frame back to us at: 

Taylor Morris London, 74 Golborne Road, London, W10 5PS

Please ensure you leave a note with your name and order number in the parcel.

*Please note: Returns are not available on Chelsea Cats Eye or Vivian*

Should you wish to exchange your product, you are entitled to a free UK returns slip, this only applies during the 30 day returns period.

You are eligible for an exchange if your returned products meet the following criteria:

(a) we receive the returned product within 30 days following the date of delivery of the product;

(b) the returned product is unused, in its original packaging, with any labels still attached, and otherwise in a condition enabling us to sell the product as new;

(c) For Sun 2020 frames please follow the re packing diagram in 'correct packaging', Frames not packed in this way become damaged and therefore are not valid for exchange.

e) You pay the difference if you exchange for a product with a higher value.

f) we will refund you difference if you exchange for a product with less value

You will be responsible for paying postage costs associated with International returns.

We will always refund you by the same method of payment used on the purchase (Card, Paypal, Klarna) All refunds will be processed as quickly as possible and in worst case within 30 days of notification of receipt of your returned goods.

All returned items are subject to rigorous decontamination and quality control checks. Which are carried out from the date of receipt. This process can take a number of days. Your refund will be processed once this process has completed.

Prescription and Customised orders (This includes all prescription frames / frames with added polarized lens and any glasses with Blue Light Filter) cannot be returned or refunded. However we are happy to exchange the frame for a different colour of the same model.

If your order fits the description above please follow the exchange process detailed above.

Once our warehouse receives your return, the frame is put through our quality control check to ensure the returned frame meets our standards. The pair must then pass the evaluation and be placed back into stock. Once this process has been completed you will then be notified and your refund will be processed.

Where you return a product in contravention of this policy and where you do not have any other legal right to return the product:
(a) we will not refund or exchange the product;
(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
(c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.

For your return to be processed we must receive it in its original packaging. This includes the hard outer box, leather pouch and soft cleaning cloth / baggy. Please take precaution to ensure the box is properly secured in its packaging so it is not damaged en route to us.