Shipping And Returns

Any order placed between 21st Nov – 2nd Dec 2020 will be delivered within 3 - 5 working days.

Please allow up to 14 working days for any orders with Prescription Lens / Additional Polarization / Blue Light Filter to be delivered.

All orders will be delivered with DPD UK delivery. You will receive a tracking email or SMS with your tracking number once your order has been fulfilled.

We understand that from time to time you may wish to return a product to us.
We offer a 30 day returns policy.
The 30 day returns policy applies irrespective of your geographical location.
This policy does not affect any statutory rights you may have such as consumer rights under the Consumer Protection Distance Selling Regulations 2000.

*Please note: Returns are not available on Chelsea Cats Eye or Vivian*

*Please note: Returns are not available on customised glasses - this includes prescription lenses, polarised lenses and blue light lenses*

We offer free 30 day UK returns on some products purchased on the website

Please contact us at hello@taylor-morris.com with your order number, delivery address and contact number to receive a free returns slip.

You are eligible for a refund if your return meets the following criteria:

(a) we receive the returned product within 30 days following the date of delivery of the product;

(b) the returned product is unused, in its original packaging, with any labels still attached, and otherwise in a condition enabling us to sell the product as new;

(c) For Sun 2020 frames please follow the re packing diagram in 'correct packaging', frames not packed in this way become damaged and therefore not valid returns.

*Free U.K. Returns are not valid on frames purchased in the Outlet. You are responsible for the cost of returning outlet frames.

*Please note: No returns or exchanges are available on our Chelsea Cats Eye or Vivien models

*Free U.K. Returns are not valid for cases or accessories

*Please note: Returns are not available on customised glasses - this includes prescription lenses, polarised lenses and blue light lenses

Please send all international returns to the following address:

Taylor Morris London

74 Golborne Road,

London, W10 5PS.

You are eligible for a refund if your return meets the following criteria:

(a) we receive the returned product within 30 days following the date of delivery of the product;

(b) the returned product is unused, in its original unopened packaging, with any labels still attached, and otherwise in a condition enabling us to sell the product as new;

Should you wish to exchange your product, you are entitled to a free UK returns slip, this only applies during the 30 day returns period.

You are eligible for an exchange if your returned products meet the following criteria:

(a) we receive the returned product within 30 days following the date of delivery of the product;

(b) the returned product is unused, in its original packaging, with any labels still attached, and otherwise in a condition enabling us to sell the product as new;

(c) For Sun 2020 frames please follow the re packing diagram in 'correct packaging', Frames not packed in this way become damaged and therefore are not valid for exchange.

e) You pay the difference if you exchange for a product with a higher value.

f) we will refund you difference if you exchange for a product with less value

You will be responsible for paying postage costs associated with International returns.

Refunds are permitted on most product purchased from the website, returned to us in accordance with our returns policy. We will always refund you by the same method of payment used on the purchase (Card, Paypal, Klarna) All refunds will be processed as quickly as possible and in any event within 30 days of notification of receipt of your returned goods.

All returned items are subject to rigorous quality control checks. Which are carried out from the date of receipt.

*Please be aware during Covid 19 this process is subject to delays, this is due to a strict decontamination policy*

Prescription and Customised orders (This includes all prescription frames / frames with added polarized lens and any glasses with Blue Light Filter) cannot be returned or refunded. However we are happy to exchange the frame for a different colour of the same model.

If your order fits the description above please follow the exchange process detailed above.

Where you return a product in contravention of this policy and where you do not have any other legal right to return the product:
(a) we will not refund or exchange the product;
(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
(c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.

For your return to be processed we must receive it in its original packaging. This includes the hard outer box, leather pouch and soft cleaning cloth / baggy. Please take precaution to ensure the box is properly secured in its packaging so it is not damaged en route to us.

For all Sun 2020 frames please ensure the sunglasses are placed in the case as shown here. If the frame is not placed like this, it can damage it and this will be seen as an improper return.

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Shipping

Returns