Shipping And Returns

Any order placed before 2pm will be dispatched on a next day service via DPD.

You will receive an email confirming your order and estimated delivery date. Once your parcel is collected from us you will receive an email/sms with your tracking and delivery options.

We will aim to dispatch all prescription orders within 5-7 working days.

We deliver Glasses and Sunglasses to all corners of the globe.

We offer FREE Express international shipping on all orders over £100 / $140

Australia: 5-7 Working Days

East Asia: 3 - 5 Working days

Once your order has been collected from us, you will receive further updates via sms/email from the relevant shipping company.

Any questions about shipping please email: hello@taylor-morris.com

We understand that from time to time you may wish to return a product to us.
We offer a 30 day returns policy.
The 30 day returns policy applies irrespective of your geographical location.
This policy does not affect any statutory rights you may have such as consumer rights under the Consumer Protection Distance Selling Regulations 2000.

If you wish to return an item bought from our website, please contact us at hello@taylor-morris.com with your order number, delivery address and contact number to receive a free returns slip.

Your return must meet the following criteria:

(a) we receive the returned product within 30 days following the date of delivery of the product;

(b) The returned product is unused, (we understand you may have tried it on once or twice) in its original packaging, with any labels still attached, and otherwise in a condition enabling us to sell the product as new.

*Outlet returns are at the customers cost.

*Free U.K. Returns are not valid for cases or accessories

*Returns are not available on customised glasses - this includes prescription lenses, polarised lenses and blue light lenses

Please send all international returns to the following address:

Taylor Morris London, 74 Golborne Road, London, W10 5PS.

You are eligible for a refund if your return meets the following criteria:

(a) we receive the returned product within 30 days following the date of delivery of the product;

(b) the returned product is unused, in its original unopened packaging, with any labels still attached, and otherwise in a condition enabling us to sell the product as new;

If you wish to return a frame purchased in the outlet please send the frame back to us at:

Taylor Morris London, 74 Golborne Road, London, W10 5PS

You must clearly mark your name and order number inside the parcel so your return can be identified. Any return without your name or order number is at risk of not being accepted.

*Please note: Returns are not available on Chelsea Cats Eye or Vivian*

Should you wish to exchange your product, you are entitled to a free UK returns slip, this only applies during the 30 day returns period.

You are eligible for an exchange if your returned products meet the following criteria:

(a) we receive the returned product within 30 days following the date of delivery of the product;

(b) the returned product is unused, in its original packaging, with any labels still attached, and otherwise in a condition enabling us to sell the product as new;

(c) Once the product is received by Taylor Morris will send you a payment link for any outstanding amount. Or refund as appropriate.

We will always refund you by the same method of payment used on the purchase (Card, Paypal, Klarna).

We will aim to get your refund will back with you inside 14 days of receipt of your return.

All returned items are subject to our cleaning process and quality control checks. Which are carried out from the date of receipt. Please be aware this process can take a number of days. Your refund will be processed once this process has been completed.

Prescription and Customised orders (This includes all prescription frames / frames with added polarized lens and any glasses with Blue Light Filter) cannot be returned or refunded. However we are happy to exchange the frame for a different colour of the same model.

If your order fits the description above please follow the exchange process detailed above.

Where you return a product in contravention of this policy and where you do not have any other legal right to return the product:
(a) we will not refund or exchange the product;
(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
(c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.

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Shipping

Returns