Returns

Introduction

We understand that from time to time you may wish to return a product to us.
We have a 30-day returns policy to enable you to return products to us in appropriate circumstances.
The 30 day returns policy applies irrespective of your geographical location.
This policy does not affect any statutory rights you may have such as consumer rights under the Consumer Protection Distance Selling Regulations 2000.

Free UK Returns

We offer a free 7 day UK return on any product purchased on the website. A returns bag and a copy of the invoice will be put into your package and you will simply need to take this to your local post office to return the item.

(a) we receive the returned product within 5 days following the date of delivery of the product;
(b) the returned product is unused, in its original unopened packaging, with any labels still attached, and otherwise in a condition enabling us to sell the product as new;

Returns

Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:

(a) we receive the returned product within 30 days following the date of delivery of the product;
(b) the returned product is unused, in its original unopened packaging, with any labels still attached, and otherwise in a condition enabling us to sell the product as new;
(c) you comply with the returns procedure set out below; and
(d) none of the exclusions set out below apply.

Returns procedure

In order to take advantage of your rights under this returns policy, you must: inform us via telephone +44 (0) 207 235 7830 or email, info@taylormorriseyewear.com that you wish to return the products received. We will then contact you on how to proceed with your return.

Products returned under this policy must be sent by recorded delivery to:

Taylor Morris Eyewear
2 Motcomb Street
Belgravia
London
SW1X 8JU
UK

You will be responsible for paying postage costs associated with returns under this policy.

Refunds

We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy including the original delivery charges and excluding the costs of returning the product to us.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we received your returned product.

Why 30 days?

Once our fulfillment agency receives your return, the pair is sent to the office for a formal QC. The pair must then pass the evaluation and be placed back into the existing stock count, we will then be notified and a refund will be processed.

Improper returns

Where you return a product in contravention of this policy and where you do not have any other legal right to return the product:
(a) we will not refund or exchange the product;
(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
(c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.

About us

Our full name is Taylor Morris Eyewear Limited
Our registered office and principal place of trading is 20 Redcliffe Street, London SW10 9DT
Our company registration number is 08487254
Our company VAT number is 167 0029 23
Our email address is info@taylormorriseyewear.com