Great product, but poor shipping and customer service experience
"Bought as a gift. Partner is really pleased with how the frames look and product is of good build quality. Only negative was the poor shipping and customer service experience. Ordered on 20 November, but didn’t receive until 13 December. Sent numerous messages asking for a status update, but received no responses. Eventually got through to speak to someone by phone who did sort the issue out, but did not receive any kind of apology for the slowness and clear lack of customer service, which was disappointing."




